Harvard Business Publishing Management Tip of the Day, April 15, 2009

Great tips and article link below. In times like these we forget how impactful our words can be to our staffs, boards, and other constituencies. These are some good rules to live by!

Harvard Business Publishing Management Tip of the Day:

APRIL 15, 2009

4 Ways to Talk Tough Without Creating Panic

While you may be tempted to use words like "Armageddon" and "disastrous" when talking about your business these days, now is not the time to tell people the sky is falling. In times of crisis, leaders need to choose their words wisely and convey calm and confidence. Think about these four things when addressing your team:

1. Pause before you speak. A well-used pause conveys calm, thoughtfulness, and seriousness. It also gives you time to think before responding.

2. Don't blame. While certain senior managers may be more culpable than others, singling out individuals does not instill faith. Instead of pointing fingers, honestly address the situation and describe a plan of action.

3. Avoid exaggerations. Using words like "catastrophe" and "meltdown" can cause unnecessary panic. To de-escalate tensions, use words like "serious," and "tough" to make your point.

4. Tell it like it is. Tough times demand tough talk and you owe it to your people to be honest and truthful. Don't gloss over serious concerns, but do focus on facts.

Today's Management Tip was adapted from "Cut out the Gloom and Doom talk" by John Baldoni.